Air China Korla Office in China

Landing in a new city with all that excitement for the experience but figuring out where to find answers to your travel questions will only create stress. But worry not, because to answer your concerns and help you with anything related to your upcoming flight, Air China Korla Office in China is right there for you. 

Their staff is always there to help you with your concerns. But rather than wasting precious time surfing the internet for all the information regarding this office, you can go through this blog post instead. In the following sections, we’ll provide you with all the details you need about this Korla office of the Air China. This includes the office address, phone number, opening hours, etc. So, read this entire blog and get everything done smoothly. 

Information Of Air China Korla Office

Having all the Air China details at your fingertips makes contacting the office and resolving your issues easier. Discover all the details in the table below:

Address: Korla, China

Phone Number: 00 86 400 869 5539

Working Hours: Every day – 24hrs

Email ID: customerservice@csair.com

Airport Contact Contact Details

Korla Airport
J4FV+27Q, Korla, Bayingolin Mongol Autonomous Prefecture, Xinjiang, China, 841500

Map Location

Details Head Office Contact Info of Air China

While the Air China office in the Jingdezhen can handle many issues, its headquarters makes sure to resolve the issues that the office itself cannot. This section below provides you with all the head office details to make it easy for you to get in touch.

Address: No.68 Qixin Road, Baiyun District, Guangzhou

Tel Number: (8620) 8611-2480

Fax Number: (8620) 8665-9040

Working Hours: Everyday @24 Hrs

Official Website: https://www.csair.com/

Online check-in: https://www.csair.com/au/en/online_checkin/

Baggage Services Information

Services Phone Numbers: 007 727 270 3104/3093

For baggage inquiries: https://www.csair.com/us/en/tourguide/luggage_service/

Types of Aircraft Available

• Airbus A319-100
• Airbus A319neo
• Airbus A320-200
• Airbus A320neo
• Airbus A321-200
• Airbus A321neo
• Airbus A330-200
• Airbus A330-300
• Airbus A350-900
• Airbus A380-800
• Boeing 737-700
• Boeing 737-800
• Boeing 737 MAX 8
• Boeing 777-300ER
• Boeing 787-8
• Boeing 787-9
• Comac ARJ21-700
• Comac C919
• Boeing 747-400F
• Boeing 777F

What Facilities Does Air China Offer?

Air China offers a variety of facilities for passengers both on the ground and in the air. Have a look at all the facilities provided by this airline below:

• Before Departure

1. Online Booking– You can book and manage your flights 24/7 through their user-friendly website or mobile app.
2. Flexible Booking Options– Passengers can choose from various ticket types to suit their budget and travel needs.
3. Online Check-In—You can Check in for your flight online 24 hours before departure and save time at the airport.
4. Seat Selection– Reserve your preferred seat in advance, which includes extra legroom or window seats.
5. Manage Your Booking– You can change your flight, update your passenger information, or add special services online.

• At the Airport

1. Baggage Handling– Check in your baggage quickly and track its progress on your trip.
2. Airport Lounges– You can rest well in their comfortable airport lounges.
3. Staff– Their helpful staff will always assist you with any queries.

• In-Flight

1. Cabin Classes– Choose from Economy, Premium Economy, Business Class, or First Class, each offering great comfort and amenities.
2. Entertainment onboard– Enjoy movies, TV shows, music, and games on your entertainment systems.
3. Meals and Beverages– You get complimentary meals and beverages, with additional options available for purchase.
4. Amenities—Depending on the cabin class, Amenities may include amenity kits, noise-canceling headphones, and comfortable blankets and pillows.
5. In-Flight Wi-Fi– Stay connected with friends, family, and work with their in-flight Wi-Fi.

• Other Services

1. Frequent Flyer Program– Passengers can earn miles on every flight and redeem them for future travel, upgrades, and other rewards.
2. Special Assistance– They offer assistance to passengers with disabilities and specific needs. 
3. Pet Travel– Transport your pet with their pet travel program.

Inquiries Managed At the Air China Office in Korla, China

Air China handle a wide range of queries from passengers to make their trip even easier and more comfortable. To make it more easy to address your concerns, we have curated a list of some common queries below:

• Flight Information includes inquiries about flight schedules, availability, fares, and booking. Passengers may also ask about flight status, delays, cancellations, and gate changes.
• Booking Management—This covers changes to already-made flight reservations, such as cancellations, rebookings, seat selections, and baggage allowance additions.
• Check-in and Boarding– Passengers may need help with online check-in, printing boarding passes, baggage allowance, and carry-on restrictions.
• In-flight Services—Questions about in-flight meals, entertainment options, Wi-Fi availability, and special services for children or passengers with disabilities are answered.
• Payment and Refunds– You can even ask about payment methods, fees, and refund processes for canceled flights or unused tickets.
• Lost or Damaged Baggage– It handles inquiries and procedures for reporting lost or damaged luggage.
• Travel Documents and Visas– Passengers may get guidance on required travel documents, visas, and immigration procedures.
• Unaccompanied Minors– This airline has specific policies and procedures for handling flights for young passengers traveling alone, which can be elaborated by the office staff, too.
• Pet Transport– Queries about pet acceptance policies, documentation requirements, and pet container specifications get heard.
• Flight Change or Cancellation Compensation—You can get details or queries about specific compensation or rebooking options for delayed, canceled, or oversold flights.

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