Malaysia Airlines Kota Bharu Office in Malaysia

A flight without stress is comforting, allowing you to begin your trip with ease and no trouble. That’s the experience Malaysia Airlines always tries to offer, not just in the air but from the beginning of your trip. This is where Malaysia Airlines Kota Bharu Office in Malaysia comes in. The professional staff there handles all your travel needs. They make sure that you witness a smooth and hassle-free flight.

This airline may also have city offices in your country. These offices can provide in-person support for booking flights, managing reservations, and answering any questions you have about your trip. This article will help you understand what queries they handle, along with their contact details and other information.

Malaysia Airlines Kota Bharu Office Address Details

Address: Sultan Ismail Petra Airport Pengkalan Chepa 16100 Kota Bharu Kelantan, Malaysia

Contact Number: +60 1-300-88-3000/+603 7843 3000

Email: customer@malaysiaairlines.com

Office Hours: Mon-Fri-9:30am-5:30pm

Contact Details & Map Of Airport

Kota Bharu Sultan Ismail Petra Airport (KBR),
Pengkalan Chepa, 16100 Kota Bharu, Kelantan, Malaysia

Phone Number: +6097737400

Head Office Contact Information

If you want to ask about your upcoming trip, change your flight details, or ask questions in person, Malaysia Airlines offers several ways to contact them. A dedicated section provides all the contact details, addresses, and other information, making it convenient for you to contact them quickly.

Headquarter AddressMalaysian Airline System Berhad,Administration Bldg. 1
3rd Floor, Mas Complex A, Sultan Abdul Aziz Shah Airport
47200 Subang, Selangor, Malaysia
Headquarters Number1 300 88 3000 (Within Malaysia),+603 7843 3000 (From Overseas)
Working Days5 Days a week
Operating HoursMon-Fri-9:30am-5:30pm
Email Addressgccc.reservations@malaysiaairlines.com
Official website:https://www.malaysiaairlines.com
Online Check-In:https://www.malaysiaairlines.com/hq/en/travel-info/check-in.html
Flight Schedule:https://www.malaysiaairlines.com/hk/en/plan-your-trip/flight-schedule.html
Baggage Inquiries:https://www.malaysiaairlines.com/hk/en/travel-info/baggage.html

Aircrafts Fleet In Service

Fleet Size-76

  • Airbus A330-200
    Airbus A330-300
    Airbus A330-900
    Airbus A350-900
    Boeing 737-800
    Boeing 737 MAX 8

Amenities To Make Your Flight Better

Regarding the services or amenities, Malaysia Airlines has a lot to offer. They make your flying experience enjoyable and convenient. Below are the facilities mentioned:

  • Booking Flights– You can easily book your flights and manage your reservations directly on Malaysia Airlines’ official website. You can upgrade your cabin class, choose your seats, and even view or change your existing bookings.
  • Comfortable Cabins– Passengers can travel comfortably with their different cabin classes. Each class offers the best hospitality for an enjoyable trip.
  • Delicious Meals– The airline offers tasty meals onboard. Enjoy delicious Malaysian and international cuisines. The airline also takes care of passengers with special diets.
  • In-flight Entertainment– Make your flight time fly by with their movies, music, and TV shows collection. 
  • Wi-Fi- You can stay connected on select flights with their Wi-Fi service. It allows you to browse the internet, check emails, etc.
  • In-flight Shopping– You can purchase items onboard. Chcek out their special collection onboard and bring back unique items travel.
  • Easy Check-in– You can easily avoid the long lines at the airport and check-in. The airline offers convenient online and mobile check-in options. Simply check in from the comfort of your home or on the go, saving time at the airport.
  • Priority Treatment- Enjoy faster check-in lines, priority boarding to get on the plane quicker, and baggage handling for a better experience. But it’s only available for Business and first-class passengers.
  • Special Assistance– Malaysia Airlines offers special assistance for passengers with disabilities or special needs. Their team ensures a comfortable and stress-free trip, providing everything, including wheelchair assistance.
  • Unaccompanied Minor Service– If you are traveling with young children, their unaccompanied minor service provides peace of mind. Their staff will care for your child throughout the trip, ensuring they arrive safely.
  • Frequent Flyer Program– This program offers frequent flyers the opportunity to enjoy its benefits. You earn Enrich miles on every flight, which you can redeem for future flights, upgrades, and much more.
  • Airport Lounge Access- Rest before your flight in the comfort of their Golden Lounge.  You get many complementary benefits like refreshments, seats & much more.
  • Baggage Allowance– Passengers can travel lighter and avoid excess baggage fees with the prepaid baggage option. 

In-Flight Amenities—The airline offers a variety of amenities onboard. On select flights, you can enjoy complimentary blankets, pillows, and headphones.

Allowance On Baggage

Oversize Baggage ChargesCabin BaggageSpecial Baggage
Checked BaggageRestricted BaggageCarry-On Baggage

Flights Concerns Handled By Malaysia Airlines Are As Follows

The Malaysia Airlines offices handle many queries. You only need to contact them and tell them your concern, and the customer representative will devise a solution. The queries, managed by the office, are listed below:

Booking and Reservations
New Flight Ticket BookingFlight Ticket Cancellation and upgrades
Flight Ticket ReschedulingOnline Check-in Assistance
Travel Information and Services
Flight Information (Schedules, Delays)Baggage Allowance and Fees
Duty-Free Allowance RegulationsAirport Lounge Access and Information
Visa Information and RequirementsIn-Flight Meals
Airport Transfers Unaccompanied Minor Service
Pet Transport InformationGround Transportation
Enrich Frequent Flyer Program
Enrich Miles Balance and InquiryEarning Enrich Miles
Redeeming Enrich MilesTier Status Information and Benefits
In-Flight Experience
In-Flight Entertainment OptionsIn-Flight WiFi Availability 
WiFi ChargesSpecial Needs Assistance on Board
Other Queries
Missing Luggage AssistanceImmigration & Customs Clearance Process
Airport Facilities and AmenitiesCorporate Travel Programs
Travel Insurance InformationComplaint & Feedback Handling
Lost and Found at the AirportTravel Document Verification
Meet & Greet Services at the AirportInformation on Destinations & Routes

Commonly Asked Questions

Here are all the questions that you might have. We have answered them so that you won’t have any stress about your trip.

What are the contact details for the Malaysia Airlines Head Office?

You can reach the Head Office by calling their phone number (+60 1-300-88-3000/+603 7843 3000) or their email address- (customer@malaysiaairlines.com).

What are the opening hours of the Malaysia Airlines Kota Bharu Office?

The Malaysia Airlines Office is open from (Monday) to (Friday) on till (9:30am-5:30pm)

Can I pay for my Malaysia Airlines flight at their office?

Yes, you can pay for your flight at their office using a credit card, debit card, or cash.

What happens if I lose my Malaysia Airlines ticket?

If you lose your ticket, contact the office as soon as possible. They can help you reissue your ticket or arrange for a new one.

Can I get a refund for my flight at the Malaysia Airlines Office?

You can get a refund for your flight at the office. However, it depends on the situation, as refunds are associated with regulations. 

How do I check-in for my Malaysia Airlines flight online?

You can check in for your flight online through the airline’s official website or mobile app. Online check-in is available from 24 hours to up to 2 hours before your flight.

Malaysia Airlines Offices Other Locations

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