Etihad Airways Hanoi Office in Vietnam

A flight without stress is comforting, allowing you to begin your trip with ease and no trouble. That’s the experience Etihad Airways always tries to offer, not just in the air but from the beginning of your trip. This is where Hanoi Office of Etihad Airways in Vietnam comes in. The professional staff there handles all your travel needs. They make sure that you witness a smooth and hassle-free flight.

This airline may also have city offices in your country. These offices can provide in-person support for booking flights, managing reservations, and answering any questions you have about your trip. This article will help you understand what queries they handle, along with their contact details and other information.

Etihad Airways Hanoi Office Address Details

Address: Hanoi, Vietnam

Contact Number: +18001233901/+971 25 99 0000/+971 600 555 666

Office Hours: Mon-Fri, 09:00 – 17:00 (local time)

Contact Details & Map Of Airport

Noi Bai International Airport,
Phú Minh, Sóc Sơn, Hanoi, Vietnam

Phone Number: +842438865047

Head Office Contact Information

If you want to ask about your upcoming trip, change your flight details, or ask questions in person, Etihad Airways offers several ways to contact them. A dedicated section provides all the contact details, addresses, and other information, making it convenient for you to contact them quickly.

HQ AddressEtihad Airways
New Airport Road
Khalifa City A, PO Box 35566
Abu Dhabi, United Arab Emirates
Contact Number+971 25 11 0000/+971 25 99 0000/+971 600 555 666 (24×7)
Operating HoursMon-Fri, 09:00am – 17:00pm
Official website:
Online Check-In:
Flight Schedule:
Baggage Inquiries:

Aircrafts In Service

Fleet Size-76

  • Airbus A320-200
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A350-1000
  • Airbus A380-800
  • Boeing 777-300ER
  • Boeing 777-8
  • Boeing 777-9
  • Boeing 787-9
  • Boeing 787-10
  • Airbus A350F
  • Boeing 777F

Services To Make Your Flight Better

Regarding the services or amenities, Etihad has a lot to offer. They make your flight experience enjoyable and convenient. Below are the facilities mentioned:

  • Flights Booking– You can easily book your flights and manage your reservations directly on Etihad Airways’ official website. You can upgrade your cabin class, choose your seats, and even view or change your existing bookings.
  • Comfortable Cabins– Passengers can travel comfortably with their different cabin classes. Each class offers the best hospitality for an enjoyable trip.
  • Delicious Meals– The airline offers tasty meals onboard. Enjoy delicious Malaysian and international cuisines. The airline also takes care of passengers with special diets.
  • In-flight Entertainment– Make your flight time fly by with their movies, music, and TV shows collection. 
  • Wi-Fi Connectivity- You can stay connected on select flights with their Wi-Fi service. It allows you to browse the internet, check emails, etc.
  • In-flight Shopping– You can purchase items onboard. Chcek out their special collection onboard and bring back unique items travel.
  • Fast Check-ins– You can easily avoid the long lines at the airport and check-in. The airline offers convenient online and mobile check-in options. Simply check in from the comfort of your home or on the go, saving time at the airport.
  • Priority Treatment- Enjoy faster check-in lines, priority boarding to get on the plane quicker, and baggage handling for a better experience. But it’s only available for Business and first-class passengers.
  • Special Assistance– Etihad Airways offers special assistance for passengers with disabilities or special needs. Their team ensures a comfortable and stress-free trip, providing everything, including wheelchair assistance.
  • Unaccompanied Minor Service– If you are traveling with young children, their unaccompanied minor service provides peace of mind. Their staff will care for your child throughout the trip, ensuring they arrive safely.
  • Frequent Flyer Program– This program offers frequent flyers the opportunity to enjoy its benefits. You earn Enrich miles on every flight, which you can redeem for future flights, upgrades, and much more.
  • Airport Lounge- Rest before your flight in the comfort of their Golden Lounge.  You get many complementary benefits like refreshments, seats & much more.
  • Baggage Allowance– Passengers can travel lighter and avoid excess baggage fees with the prepaid baggage option. 

In-Flight Amenities—The airline offers a variety of amenities onboard. On select flights, you can enjoy complimentary blankets, pillows, and headphones.

Allowance On Baggage

Oversize Baggage ChargesCabin BaggageSpecial Baggage
Checked BaggageRestricted BaggageCarry-On Baggage

Flights Concerns Handled By Etihad Airways Are As Follows

The Etihad Airways offices handle many queries. You only need to contact them and tell them your concern, and the customer representative will devise a solution. The queries, managed by the office, are listed below:

Booking and Reservations
New Flight Ticket BookingFlight Ticket Cancellation and upgrades
Flight Ticket ReschedulingOnline Check-in Assistance
Travel Information and Services
Flight Information (Schedules, Delays)Baggage Allowance and Fees
Duty-Free Allowance RegulationsAirport Lounge Access and Information
Visa Information and RequirementsIn-Flight Meals
Airport Transfers Unaccompanied Minor Service
Pet Transport InformationGround Transportation
Enrich Frequent Flyer Program
Enrich Miles Balance and InquiryEarning Enrich Miles
Redeeming Enrich MilesTier Status Information and Benefits
In-Flight Experience
In-Flight Entertainment OptionsIn-Flight WiFi Availability 
WiFi ChargesSpecial Needs Assistance on Board
Other Queries
Missing Luggage AssistanceImmigration & Customs Clearance Process
Airport Facilities and AmenitiesCorporate Travel Programs
Travel Insurance InformationComplaint & Feedback Handling
Lost and Found at the AirportTravel Document Verification
Meet & Greet Services at the AirportInformation on Destinations & Routes

Commonly Asked Questions

Here are all the questions that you might have. We have answered them so that you won’t have any stress about your trip.

What are the contact details for the Etihad Airways Head Quarters?

You can reach the Head Office by calling their phone number (+18001233901/+971 25 99 0000/+971 600 555 666) or their email address- (

What are the opening time of the Etihad Airways Hanoi Office?

The Etihad Airways Office is open from (Monday) to (Friday) on till (9:00am-5:00pm). 

Can I pay for my Etihad Airways flight at their office?

Yes, you can pay for your flight at their office using a credit card, debit card, or cash.

What happens if I lose my Etihad flight ticket?

If you lose your ticket, contact the office as soon as possible. They can help you reissue your ticket or arrange for a new one.

Can I get a refund for my flight at the Etihad Airways Office?

You can get a refund for your flight at the office. However, it depends on the situation, as refunds are associated with regulations. 

How may I check-in for my Etihad Airways flight online?

You can check in for your flight online through the airline’s official website or mobile app. Online check-in is available from 24 hours to up to 2 hours before your flight.

Etihad Airways Offices Other Locations

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